Maastricht: Customer Support Medewerker (m/v)

Posted in: Vacatures |

Wat houdt het werk in:

Je beantwoordt via de telefoon, email, chat of per fax vragen van klanten of ondersteunt hen bij het oplossen van problemen op het gebied van computers en internet. Dit kan variëren van technische ondersteuning van internetverbindingen tot het ondersteunen van hardware en of software. Het betreft alleen inbound contact.

Profiel:
• engelstaligen (redelijk tot goed in woord en geschrift)
• of franstaligen (redelijk tot goed in woord en geschrift)
• of italianen (redelijk tot goed in woord en geschrift)
• Je bent communicatief sterk
• Je hebt algemene keyboard vaardigheden
• Je hebt een professionele houding en bent zeer gemotiveerd
• Je bezit het vermogen om problemen logisch te benaderen
• Je bezit over een groot inlevingsvermogen
• Je bent bereid om ook tijdens weekenden of in avond uren te werken
Wat bieden wij:
• Salaris conform de CAO van het WGCC
• Reiskostenvergoeding van maximaal €130,00 per maand bij eigen vervoer of 100% vergoeding van kosten bij gebruik van openbaar vervoer
• Betaald trainingstraject
• Opleiding en examinering Starterscertificaat
• Provisie conform regelement project

If you are interested in applying for this position please e-mail your CV and cover letter to admin@mydreamcometrue.info

Maastricht: Customer Support Medewerker (m/v)

Posted in: Vacatures |

Wat houdt het werk in:

Je beantwoordt via de telefoon, email, chat of per fax vragen van klanten of ondersteunt hen bij het oplossen van problemen op het gebied van computers en internet. Dit kan variëren van technische ondersteuning van internetverbindingen tot het ondersteunen van hardware en of software. Het betreft alleen inbound contact.

Profiel:
• Je spreekt vloeiend Nederlands, Frans en basis Engels
• Je bent communicatief sterk
• Je hebt algemene keyboard vaardigheden
• Je hebt een professionele houding en bent zeer gemotiveerd
• Je bezit het vermogen om problemen logisch te benaderen
• Je bezit over een groot inlevingsvermogen
• Je bent bereid om ook tijdens weekenden of in avond uren te werken
Wat bieden wij:
• Salaris conform de CAO van het WGCC
• Reiskostenvergoeding van maximaal €130,00 per maand bij eigen vervoer of 100% vergoeding van kosten bij gebruik van openbaar vervoer
• Betaald trainingstraject
• Opleiding en examinering Starterscertificaat
• Provisie conform regelement project

If you are interested in applying for this position please e-mail your CV and cover letter to admin@mydreamcometrue.info

Maastricht: Customer Support Medewerker

Posted in: Vacatures |

(parttime min 12 uur, max 32 uur)
Functie-inhoud:
Als customer support medewerker ben je het eerste aanspreekpunt voor klanten bij problemen die optreden bij de installatie of het gebruik van de diensten en producten die het bedrijf levert. Je lost telefonisch meldingen in de 1e lijn op door middel van diverse vraagtechnieken en beschikbare productinformatie. Je realiseert een acceptabele telefonische wachttijd voor de klant en neemt hier zowel individueel als in teamverband de verantwoordelijkheid voor. Zo probeer je voor een zeer tevreden klant te zorgen.

Functie-profiel:
• Je bent communicatief sterk
• Je bent klant-en servicegericht
• Je hebt kennis en interesse in de mogelijkheden van het internet (je beheerst dit op
gebruikersniveau)
• Je hebt een goede beheersing van de Nederlandse taal in woord en geschrift
• Je hebt een prettige telefoonstem
• Je bent stressbestendig
• Je bent flexibel ivm diensten en weekenden

De openingstijden van de helpdesk zijn:
Van maandag t.e.m. vrijdag: 8:00-22:00 uur
Van zaterdag t.e.m. zondag: 9:00-22:00 uur

Heb je interesse en voldoe je aan het profiel, stuur dan je sollicitatie per e-mail naar: admin@mydreamcometrue.info

Maastricht: Customer Support Agents (FR, Fulltime)

Posted in: Vacatures |

Job description:
You will be providing helpdesk support, dealing with potential hardware or software issues. Trying to diagnose the problem and to resolve it either through personal knowledge or by using the various solutions available by the project, and organizing onsite interventions and repairs as needed.

Required skills:

• Excellent French language skills and basic of English
• Excellent communicative skills
• Excellent troubleshooting skills, on both the hardware and software fields.
• Good knowledge of Microsoft Operating systems.
• Extended knowledge of hardware and computer technologies (possibly including server specific technologies)
• Ability to learn and retain information quickly, and to handle a number of tasks at the same time.
• Ability to follow formal procedures.
• Committed team player with dedicated customer service focus and a motivated self-starter.
• General keyboard skills.
• Professional attitude and great attention to detail.

Terms and Conditions:
Working hours from Monday to Friday 9.00h/17.30h, 9.30h/18.00h, 10.00h/18.30h or 10.30h/19.00h (rotating shifts).
Interested:
If you are interested in applying for this position please e-mail your CV and cover letter to admin@mydreamcometrue.info

Maastricht: Customer Support Agents (Italian, Fulltime)

Posted in: Vacatures |

Job description:
The 1st Level Support Professional keeps direct customer contact (inbound and outbound) in the scope of IT services and related additional services via all defined communication channels, detailed documentation and maintenance of contacts by means of the designated tools. Therefore, she/he has very good troubleshooting skills, very good product knowledge and access to confidential product and customer information. It is expected that he/she takes care of enlarging professional/technical knowledge and process know-how in a continuous way and of the circulation of all information useful for optimising our service processes.

The primary responsibility of a 1st Level engineer Support Professional is to get customer satisfaction by providing timely technical and professional solutions to calls and cases. She/he will report to the Team Leader and will work in close relationship with the 2nd Levels to identify areas of improvement and provide technical effective solutions to issues that may arise in his cluster.

Mission:

* Compliance with policies agreed with the client
* Achievement of qualitative and quantitative objectives

Specifics:

* Direct customer contact (inbound and outbound) in the scope of IT services and related additional services via all defined communication channels
* Detailed documentation and maintenance of contacts by means of the designated tools
* Circulation of all information useful for optimising our service processes
* Enlarging professional/technical knowledge and process know-how in a continuous way

Activities / Responsibilities:

* To take inbound calls.
* To troubleshoot following the MS process and using the correct techniques and templates.
* To escalate to mentor and 2nd Level if no solution.
* To follow training and keep knowledge updated on new release and/or products.
* To give feedback to Mentors and 2nd Levels.
* To report identification of: tier 1 error, problems with Satisfaction Customer Department and/or problems
* with escalations with MS.
* Take care of his/her cases with a pro- active and positive approach.
* To follow guide lines, work instructions and processes in his/her cluster.
* To follow all new hire and other trainings requested by his/her Team Leader to improve stills or for special
* Tasks needed. E.g.: transaction monitoring.

Hierarchy:
Direct report to Team Leader

Functional:
Cooperation with: 1st Level, 2nd Level and Team Leader
Representative: 1st Level, 2nd Level and Team Leader

Authority:
Access to confidential product and customer information.

Required skills for the job:

Program related Skills:

Consumer Cluster:
Fundamental knowledge of Entertainment Software, Works suite, Encarta, Money (France), Auto route, Photo Pro Suite, Picture it, Pocket PC and Hardware products.

Bizzaps Cluster:
Fundamental knowledge of Office 2002, 2003 and 2007 suites, Office Mac, Outlook and Business Contact Manager, Publisher, FrontPage, Project, Windows 2000 Pro, XP Home & PRO, Windows Vista, Pocket Pc devices and synchronization, Developer-fundamental knowledge of: Access, ADT, ODE.

Platform Cluster:
Fundamental knowledge of Outlook Express, Internet Explorer, Internet Mail & News, Windows Media Player, extended Network knowledge in understanding, Windows 2000 Professional, Windows XP Home, Windows XP Pro, Windows XP Media Edition, Windows Vista editions and Virtual PC on PC and Apple Mac.

Tasks list:

* Take inbound calls - daily
* Troubleshoot following the MS process and using the correct templates - daily
* Escalate to mentor and 2nd level if no solution - daily
* Manage the personal wipbin (take care of calls back and escalated) - daily
* Documentation in Clarify and other Microsoft tools - daily
* Give feedback to Mentors and 2nd levels. - if needed
* To report identification of: tier 1 error, problems with Satisfaction
Customer Department and/or problems with escalations with MS. - if needed
* Follow training and keep knowledge’s updated on new release and/or product. - if needed

Training period for the position:
5 weeks. (1 weeks of corporate training, 3 of program training and 1 week of mentorship)

Interested:
Please send your CV with letter of motivation before the 30th June 2008 to admin@mydreamcometrue.info

Maastricht: Premium Service Technical Support Professional (French or German, Fulltime)

Posted in: Vacatures |

What does the job include:
Installing products by phone via remote control. This includes solving all issues which you will encore in the meanwhile, for example troubleshooting technical issues or removing viruses from the customers personal computer.
You will be directly in contact with the client for calibrations and monitoring.

Profile:

• You’re fluent in either French or German
• You’re sufficient in English as all training and documentation is done in English
• You have a good understanding of the most commonly used Operating Systems
• You’re a people person who enjoys working in a team
• You’re customer focused
• You’re able to approach problems in a logical and structured way
• You’re ambitious and eager to learn

We offer:

• Salary in accordance with WGCC Call Centre CAO (niveau 4)
• Travel expenses of 130 euro per month if you travel by car or 100% reimbursement if you travel by public transport
• Two weeks training paid

Do you fit the profile and are you interested?
Please send your letter of motivation and CV before the 1st of July to admin@mydreamcometrue.info

Maastricht: Teamleader

Posted in: Vacatures |

You guide a team of first and second line support customer service staff. Together with your team you realize the quality and quantity objectives.
You are responsible for the staffing of your team and are able to create reports for our clients and your manager.
You are the most important link between the management and the customer service staff.

Requirements:

• You are a real team player with leadership experience.
• You can deal with responsibilities and are very motivated.
• You can create team spirit and knows how to motivate people.
• You have excellent communicative skills.
• Have an excellent command of Dutch and English, and it would also be preferable if you can also speak and write German and/or French.

You are an enthusiastic, flexible person with a strong personality. You have affinity with computer science and communication technology. Previous experience in a call center is preferred.
If you are interested in applying for this position please e-mail your CV and cover letter to admin@mydreamcometrue.info

Maastricht: Customer Support Employee (m/f)

Posted in: Vacatures |

You will be providing support by phone and email towards customers, dealing with potential hardware and software issues. Trying to diagnose the problem and to resolve it either through personal knowledge or by using the various solutions available by the project, and answering queries with regards to promotions, pre- Sales and marketing questions.

Required skills:

• Native language skills in one of the following languages: English, French, Spanish, Portuguese, Italian or Dutch
• Excellent communication skill written and verbal
• Excellent Listening and comprehension skills
• Outstanding customer service skills
• Analytical mind for troubleshooting
• Ability to handle complaints
• Knowledge of software, hardware and computer technologies
• Proactive, result oriented and customer focused
• Committed team player and a motivated self- starter

Workinghours:
Monday - Friday: 8:00- 18:00

What do we offer:

• Travel expenses: 100% refund for public transport and a maximum of €130,- per month for own transport (car)
• Professional training
• Central working location, easily accessible by train, bus, bike or car
• Good working atmosphere
• Good working conditions

If you are interested in applying for this position please e-mail your CV and cover letter to admin@mydreamcometrue.info